Online Reviews: To Respond or Not Respond?
UPDATE: From 4Hoteliers.com, May 6th: Best Practices for Responding to Online Hotel Reviews, Part I. and the second part, posted May 20th: Best Practices for Responding to Online Hotel Reviews, Part 2....
View ArticleEmbracing guest feedback leads to success
From HotelNewsNow.com: Do you look forward to reading your reviews, or does the very idea that someone has felt compelled to post a review fill you with dread? Getting feedback from your customers is...
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